Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and contact details you provide when registering or contacting us.
Usage Data: Information about how you interact with our website, including pages visited and time spent.
Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.

Uploaded Content and AI Processing

When using our analysis features, you may upload research papers or documents (e.g., PDFs) from your local device. These files are processed transiently to provide insights:

Uploaded documents are sent to third-party AI models (e.g., Anthropic's Claude, Google's Gemini, OpenAI's GPT, xAI's Grok) for analysis.
We do not store, retain, or log the content of uploaded documents beyond the immediate processing session. Files are deleted from our servers immediately after generating results.
Processing is solely to deliver the Service and improve accuracy (no training of models on your data).
Outputs are for informational and academic purposes only; not professional, legal, or medical advice.

How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent, and address technical issues

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Service Providers

We share limited data with:

Paddle.com (our Merchant of Record for payments and subscriptions): billing info, email.
AI providers listed above: transiently uploaded documents and queries for analysis (they act as processors; we have agreements ensuring no training on your data where possible). No sale of personal data.

Data Retention

Account information (email, name): Retained while your account is active; deleted upon request or account closure (subject to legal obligations).
Uploaded documents: Not retained; processed transiently and deleted post-session.

Your Privacy Rights (GDPR/CCPA/etc.)

Depending on your location, you may have rights to access, correct, delete your data, object to processing, or request portability. For EU/EEA users (GDPR), contact support@paperinsights.io. We respond within statutory timelines (e.g., 1 month for GDPR). To exercise rights regarding uploaded content, note it is not stored.